Patients want the same level of ease and seamlessness in their healthcare experiences that they get when interacting with airlines or banks. Artificial intelligence is one way healthcare organizations are meeting that demand.
In addition to using AI in the contact center to reduce agent workloads, organizations such as UC San Diego Health are engaging with patients via text and authenticating patient identities to protect their privacy.
At HIMSS26 in Las Vegas, HealthTech connected with leaders in the patient engagement space about how they are improving patient experiences, how to measure the success of those solutions and advice on getting started.
READ MORE: Create a customer experience that blends artificial intelligence and the human touch.
Check out this page for our complete coverage of HIMSS26.
